make a company a cut above the rest (나머지보다 더 나은)
or lead to its downfall (failure)
petrol station (주유소)
windshield (앞유리)
many places just tally the costs (=count)
the customer service is deteriorating (decreasing)
word of mouth (입소문, by~)
the customer must not take it for granted
repeat customers
decayed teeth 썩은 이
referee 심판
tally = grand total = sum
마취: anesthesia
주사하다: inject
잇몸: gym
department store
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